macOS: Outlook 2016 (IMAP) - Rackspace Email Setup

This article will assist you with setting up Outlook 2016 for Mac with your Hosted Mailbox.

NOTE: If you do not have any accounts setup on Outlook 2016 for Mac, skip to Step 5

  1. Launch Outlook 2016 for Mac
  2. Select Preferences from the Outlook menu.
  3. Select Accounts
  4. Select Add Email Account
  5. Enter your email address: (YOUR EMAIL ADDRESS)
  6. Outlook will sometimes automatically select Exchange as the account type. Click on Not Exchange on the top right corner to switch the account type

  7. Select IMAP/POP at the bottom

  8. Enter the following details: 

    Type: IMAP 
    Email address: (YOUR EMAIL ADDRESS)
    Username: (YOUR EMAIL ADDRESS)
    Password: Your mailbox password 

    Incoming Server: 
    Port: 993 
    Use SSL to connect: Checked 

    Outgoing Server: 
    Port: 465 
    Use SSL to connect: Checked 

  9. Click Add Account.
  10. Click Done

  11. You're done! You should see the main Outlook window and your email should begin downloading shortly. Please allow 15 minutes for email to download before troubleshooting.