time-clock-circle multiple-users-1 bin-paper-1 smiley-indifferent view-off alert-diamond envelope-letter rating-star network-browser pencil-write ticket-1 button-record headphones-customer-support close synchronize-arrows-1 common-file-stack close-quote arrow-down-2 multiple-circle attachment-1 folder-file-1 disable smiley-indifferent shield-warning love-it smiley-smile-1_1 check-circle-1 time-clock-midnight floppy-disk view smiley-unhappy book-star lock-unlock-1 arrow-right-1 archive smiley-unhappy send-email-1 hierarchy-9 open-quote add-circle-bold search remove-circle cog-1 filter-1 hyperlink-2 analytics-pie-2 flying-insect-honey navigation-menu-horizontal pencil-1 smiley-thrilled check-1 arrow-up-1 lock-2 navigation-menu add layout-module-1 archive arrow-left-1 wench arrow-down-1 multiple-neutral-1 expand-6 close drawer-send alarm-bell-1 social-media-twitter keyboard-arrow-up ticket-1 copy-paste rating-star download-thick-bottom information-circle smiley-sad-1 single-neutral-actions remove-square-1 file-code pencil-1 keyboard-arrow-down smiley-sad-1 cog single-neutral add-circle move-to-top list-bullets expand-6 undo tags-double smiley-happy view-1 messages-bubble-square print-text add-square smiley-happy credit-card-1 envelope-letter diagram-fall-down

Windows: Outlook 2016 (IMAP) - Rackspace Email Setup

This article will assist you with setting up Outlook 2016 with your Hosted Mailbox.

  1. Click on the Start Menu (or press the Windows key) and then search for Control Panel
  2. After opening Control Panel, in the upper right-hand corner change View by: to Small Icons
  3. Click on Mail
  4. When the Mail Control Panel opens, select Show Profiles
  5. Select Add to add a new profile. Enter any name you wish and select OK
  6. Select Manual setup or additional server types. Click Next
  7. Select POP or IMAP and click Next
  8. In the Add New Account window, input the following information: 

    Your Name: Your Name 
    Email Address: [email protected] 
    Account Type: IMAP 
    Incoming Mail Server: secure.emailsrvr.com 
    Outgoing Mail Server: secure.emailsrvr.com 

    User Name: [email protected] 
    Password: Your mailbox password 

  9. Click on More Settings then click the Outgoing Server Tab
  10. Check the box for My outgoing server (SMTP) requires authentication
    Check the button for Use same settings as my incoming mail server

  11. FIRST, change Use the following type of encrypted connection to SSL for both the Incoming and Outgoing servers.
    Next, change the port numbers to match the image below. 

  12. Click OK
  13. Click Next. Outlook will now attempt to send a test message using the settings we have just put in. If everything was entered correctly, the message will send out successfully.
  14. Congratulations! You have now setup Outlook to work with your Mailbox. Please wait 15 minutes before troubleshooting to allow for mail to download.